The Legal Professionals we provide deliver non-reserved legal services from within a business not regulated by a legal services regulator.

The Legal Professionals must comply with the SRA Code of Conduct for Solicitors however, The SR Group (UK) Limited trading as TR Plus or Taylor Root, is not bound by the SRA Code of Conduct for Firms.

All Legal Professionals must adhere to the requirements of their professional regulatory body.

Practice restrictions

Legal Professionals offering legal services from unregulated businesses can provide any type of legal service except for:
• reserved legal services (see * below)
• immigration work
• claim management services
• financial services or activities that are required to be authorised by the Financial Conduct Authority

* Under the Legal Services Act 2007, the six reserved legal activities are:
• the exercise of a right of audience
• the conduct of litigation
• reserved instrument activities
• probate activities
• notarial activities
• the administration of oaths

Our Legal Professionals cannot carry out any work where they will be required to undertake any reserved legal services.

Our Legal Professionals carry out work on their own behalf. They do not provide the services of other Legal Professionals. In some cases, a substitute may be provided where the Legal Professional cannot complete their assignment. The Legal Professional is not responsible for the Services performed by the substitute.

As the SR Group (UK) Limited trading as TR Plus or Taylor Root is not bound by the SRA Code of Conduct for Firms, you are not entitled to regulatory protections such as access to the Compensation Fund or the SRA’s minimum terms and conditions for professional indemnity insurance.
Our Legal Professionals and The SR Group (UK) Limited do not have professional indemnity insurance that meets the SRA’s minimum terms and conditions. You must ensure that you have sufficient professional indemnity insurance in place to cover the work being carried out by out Legal Professionals.

You will not be eligible for a grant from the SRA Compensation Fund. This is a discretionary fund operated by the SRA to which all solicitors contribute. Its purpose is to make grants to people whose money has been stolen, misappropriated, or otherwise not properly accounted for; or those who have suffered a loss for which a regulated person should have been insured, but was not.

Complaints procedure

You have a right to complain if you are not happy with the services provided. You can complain by sending an email to hello@thesrgroup.com. You can also complain to the Legal Ombudsman if you are not satisfied with our response. More details of when and how you can complain to the Legal Ombudsman will be provided with our complaints handling procedure.

Complaints handling procedure

• We will acknowledge your complaint in writing within 3 working days providing you with contact details for the person dealing with your complaint.
• If we cannot substantively respond to your complaint immediately, we will provide you with the likely timescale for response and contact information.
• Our response will explain:
o how the complaint will be investigated;
• We will write to you explaining the outcome of the investigation:
o if no poor service is found, we will provide a full explanation for why we have come to this conclusion
o if poor service is found, we will identify appropriate remedies
• Any response to our determination should be sent to us within 10 workings of the date you receive our determination.