Legal Operations: How can General Counsels transform their legal teams?

Sophie Baker Sarah Ingwersen, georgia morgan-wynne, General Counsel...

On Wednesday 26 June 2021 Taylor Root UK hosted a webinar on Legal Operations for General Counsel and Legal Operations professionals.  'Legal Operations’ is not a new concept but is gaining widespread popularity within the UK legal market, having originated in the US in-house legal market where there are over 3000 legal operations professionals. The function provides a broad range of support to in-house legal teams and encompasses strategic planning, people, processes and efficiencies, technology investment and project management.

We gathered a team of Legal Operations experts to shed some light on the function; how it can add value to a legal team and provide much-needed administrative and strategic support to a General Counsel. The webinar began with an overview from the Legal Operations Transformation team at KPMG on what legal operations is, followed by a Q&A with our panellists.

Facilitated by Sarah Ingwersen (Partner, Global Head of In-house) and Georgia Morgan-Wynne (Group Manager, Corporates & Commercial), the panel discussed;

  • What is Legal Operations and what does it encompass?
  • Why do General Counsels need a legal operations function? What value does it offer?
  • What background do legal operations professionals typically have?

  • What cultural challenges and impact could a dedicated legal ops resource present for in-house legal teams?

  • How do you create a business case for a dedicated legal operations resource?


  • Nicola Brooks, Head of Legal Operations Transformation Services, UK @ KPMG

Nicola Brooks MBA, MCIM | LinkedIn

  • Lucy Powell, Legal Operations Transformation @ KPMG

Lucy Powell | LinkedIn

  • Daniel Kayne, General Counsel (Routes) @ Network Rail

Dan Kayne | LinkedIn

  • Amy Brookbank, Head of Legal Operations @ Ocado

      Amy Brookbanks | LinkedIn

  • Helen Lowe, Head of Legal Operations @ easyJet

Helen Lowe | LinkedIn

You can view the full webinar below: